| iwashere33 said: i am really friggin' curious where you got this 3% failure rate. - it is just wrong. The stats for the 360 are; for non-fixable problem with first failure (requires a replacement product) 32%, for secondary failure (meaning it is fixed/refurbished and then resent) 34.5%, amount of people who had the issue fixed just by calling microsoft support [i am not even sure how that is possible, either it's broken or not - a phone call won't fix it] 12%. and the final amount who say they have never had a problem that they contacted microsoft about 21.5%. So let's recap 'Mr.3%' this means the realtime failure rate (the percentage of 360 consoles that have been either repaired or replaced) is 66.5% - THAT'S OVER TWO THIRDS. think of it, 2/3 of all 360's sold at the store come back to microsoft at some point in their life. There are plenty of sources that confirm simliar numbers, inlcuding numbers from other places then america or japan. for instance check out www.mygen.com.au and look for the 360 forum that talks about hardware. (it's an australian site) 3%, prfft. I am thinking you work for microsoft to say they have 'acceptable' failure rate. |
Yeah, forums are always accurate. I've seen astronomical numbers for failure on forums and in my personal experience, they're nowhere near accurate. People are far more likely to bitch if something goes wrong than they are to praise something that just works, skewing any polling numbers.
While I believe that the failure rate is above 3%, it's NOWHERE NEAR 66%. That's automatic class-action lawsuit territory and we'd be hearing a lot more about it if units were failing at that rate.
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