| albionus said: But the 360's failure rate is an acceptable 3% and people should understand that everything breaks sometimes, so why are they fixing anything? At any rate, good to see MS may be finally doing something about the ring of death, though I can't shake the feeling that this should have been added in early 2005 not now. If after a year the ring of death issues end and the price drops below $300 I'll definitely be adding a 360 to my video game stash. |
i am really friggin' curious where you got this 3% failure rate. - it is just wrong. The stats for the 360 are; for non-fixable problem with first failure (requires a replacement product) 32%, for secondary failure (meaning it is fixed/refurbished and then resent) 34.5%, amount of people who had the issue fixed just by calling microsoft support [i am not even sure how that is possible, either it's broken or not - a phone call won't fix it] 12%. and the final amount who say they have never had a problem that they contacted microsoft about 21.5%.
So let's recap 'Mr.3%' this means the realtime failure rate (the percentage of 360 consoles that have been either repaired or replaced) is 66.5% - THAT'S OVER TWO THIRDS. think of it, 2/3 of all 360's sold at the store come back to microsoft at some point in their life.
There are plenty of sources that confirm simliar numbers, inlcuding numbers from other places then america or japan. for instance check out www.mygen.com.au and look for the 360 forum that talks about hardware. (it's an australian site)
3%, prfft. I am thinking you work for microsoft to say they have 'acceptable' failure rate.
