| VanceIX said: It seems to me like half the Gamestops are fine, while the other half absolutely suck. I've had problems with 2 Gamestops in particular, and both with hardware returns. I went to one because my new 3DS XL's hinge seemed off, and they replaced it, but only after telling me that I was overreacting and that if I had a problem with that I'd have a problem with every game system. WTF? Such shitty customer service. The other time, I went to return a different 3DS at another store sue to dead pixels, and they refused to exchange, even after seeing the pixels, claiming that it was too small to notice and be considered a defect. Since when are dead pixels not defects Gamestop? I found a Gamestop near my university tat is simply excellent, but I refuse to buy hardware from any Gamestop now. They won't refund you even for defective hardware, and only do identical exchanges, so if they are out of stock with the hardware, you are screwed. I can go to Walmart, show the customer rep the defect, and they'll refund me, no questions asked. I can also get a price match at Walmart or Bestbuy, something Gamestop refuses to do as well. If they suffer, they deserve it because of their horrible policies. |
I think the problem with GS, or maybe that should be the problem GS has, is that they have to deal with quite a few scammers trying to abuse the system of used merch. I'm guessing they also deal (inadvertently) with stolen merch that gets traded in as well, pawn shop style and all the other problems shops have to deal with when it comes to used items.
With giant entities like Walmart, returns, etc. have minimal to no effect on their margins, the clerks have no vested interest in stopping graft because their performance reports generally aren't going to be effected whereas there's more scrutiny at small shops like GS.
But all retail outlets have their return policies. I'm just guessing that GS' are probably more stringent and more readily enforced relative to giants like Walmart.
