The Xbox One: A Lying Failure Machine

[Captain_Tom]

Machiavellian said:

MS had several red flags that were as clear as day. From the surveys to the "VS" videos from IGN, it was crystal clear that the X1 would do horribly at the state it was in. However, MS acted really arrogant, making up excuses like the consumers don't know what's best for them or the like.

Also, the PSN shutdown isn't similar enough when we're talking about a company listening to what the consumer wants/doesn't want out of a product. Huge difference there. Freedom Wars and X1 are products. PSN is a service and on top of that, what the customers wanted during the PSN shutdown was an explanation. Not a product, an explanation. Sony took 2 weeks because at the beginning, they did not have a complete picture of what was going on until then. Just because the PSN shutdown and MS's X1 fiasco costed both companies millions doesn't mean the scenarios are the same. Also, no one's customer info got compromised since there were no reports of credit fraud whatsoever, but I digress...

@ Bolded:  Could we say that Don Matt Acted arrogant instead of MS as a company.  I always like to separate people from a company because one bad apple is not always representive of the corporation.  How many times have people had a bad experience with one customer service rep, only to have a totally different experience with another.  It wasn't to long after that statement Don was headed to another job.  Do people believe something like that just happens out of the blue.

The PSN Hack is used because it showed Sony response time to something very critical and customer related.  Something that could have cause actual real problems if the information stolen led to cusumers credit cards being used illegally.  2 weeks to tell the public that your credit card could be compromised is nothing to dismiss and it has far more reaching effect than the cased used for MS.  In less than a week, MS used the information to make a drastic change in policy.  As huge as a company as MS, I can tell you thats fast.  You can bet there were meetings that last until the wee hours taking in information and deciding on a course of action.  At least one exec got thrown under the bus.

No.  Don Matrick was MS.  Why do you think he had so many slip-ups?  He didn't know what to say because MS didn't know what to tell him to say.  MS sccrewed up, and he got a lot of the hate.  I hate Don as much as the next guy, but it was far from his fault.