To build up on my analogy earlier, the difference between me in the analogy and MS is that MS took the wrong path repeatedly. What is even worse is that MS tried to justify it. We all saw the infamous Angry Joe interview with Major Nelson. And ugh... the infamous "We have a product for people who can't get online, it's called Xbox 360" quote by Don Mattrick really crossed the line.
Let's compare this to, for example, Freedom Wars being released in retail in Europe. Vita fans complained to SCEE that they want the physical game and thus, Sony responded in a timely fashion. Huge difference between these two scenarios. (Note that I'm NOT saying Sony listens to consumers and MS does not. I'm merely providing examples to point out the differences between listening to consumers vs listening to consumers after not listening to them initially).
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