Haha some people are losing their minds.
I'll tell you what the actual story here is. Games almost never get price changes before release, it's just not historically common at all. Every corporation has it's structures and policies, and they rigidly go through them. In this case the decision to lower the price of the title leaves the preorder in a weird place where there's no precedent for the peons in customer service to go on. It's plainly obvious that they will adjust it (possibly even with a small bonus) once someone with actual decision making capacity gets the word. Sony isn't salivating over the $10 that a handful of extremely silly people paid over the previous price for a DIGITAL pre order, lmao.
It is just a case where there was no precedent for the bottom tier rep to deal with it, and no corporation gives their bottom rung employees any real leeway in cases like this.
Also, LOL at anyone who is attacking Sony on this that is a Microsoft fan. Did Microsoft refund anyone who bought an XB1 and predorder of Titanfall in February $110 when they made a $450 bundle? I think not.
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