| the-pi-guy said: I think you are overestimating a lot of users. I'm not saying it is difficult, or anything to that extent. I am merely saying that so many people have absolutely no idea about a lot about computers. As far as they care, the computer is a magic box. In my school, even some of the more "tech-savvy" have little idea about it. |
I'm sorry, but I'm not.
I've written documentation for non-tech-savvy users, I've even had this kind of discussion before with people who believe users are less technically able than they really are. Not on a personal level, as an employee, writing documentation for end-user use, for support use, for sales use, and for systems administration use. We even tried tested the theory out on end-users. Good documentation wins for everyone. Neophyte users as well as advanced users.
I have a relative who is about as tech-savvy as a luddite could be. He has to write down how to copy & paste. Yet he's able to manage using his computer and performing specialized tasks based on well written, clear, and precise instructions.
What is the reality, and more important, is that the documentation made available be well written, clear, and precise.
