weaveworld on 11 May 2014
It started out with the DRM. The reactions to that and the way they handled those issues by extremely bad PR made it worse from there on out.
The punches Sony dealt at e3 just helped them in deeper trouble.
(the price is just adding to the bill in this case)
A positive review can win you a customer, a negative will make you lose ten. It's hard coming back from something like that.
