J_Allard on 06 March 2014
Customer service is always a sporadic experience where the quality provided will vary wildly based on what your problem is and who you talk to. I dealt with MS twice for RROD and they were quick and courteous both times. I have never had to deal with Sony for a faulty console but I have had my card charged 3-4 times on PSN for shit I didn't buy/sign up for and their service was awful in those experiences, one of the main reasons I am holding off on PS4.
