Michael-5 said:
d21lewis said:
Your experience and mine have been totally different.
-PS1: broke and replaced. Didn't call Sony
-PS2: broke and replaced. Twice. Didn't call Sony either time.
-Xbox 360 20GB: RROD. Called M$ and they sent me a box to ship it in almost immediately. I sold it to buy
-Xbox 360 60GB: Discs wouldn't work. I tried to go inside and fix it myself causing an instant RRoD. The lady told me to send it in anyway and they'd fix it. Been working great ever since. Customer service was nice and knowlegeable. http://gamrconnect.vgchartz.com/thread.php?id=96943&page=1
-Xbox 360 S: I couldn't figure out how to transfer my games licensed from the old 60GB console to the new 250GB console. It wasn't working online. The lady at M$ said she'd take care of it and allowed all of my purchases to be played on BOTH consoles whether I was logged in or not. At the time, I probably had 100 games so that was great!
-PS3 80GB: I deleted a ton of movies I bought to make room for games. Couldn't download the movies again later on. The guy had no idea you couldn't download movies again. I found out after googling it. Even made this thread http://gamrconnect.vgchartz.com/thread.php?id=111188&page=1
-PS3 80GB: Guy wasn't even sure if I'd even get my 80GB PS3 back if I sent it. I never did. It's under my TV broken and unusable. He helped me deactivate it, though. I have a Super Slim now.
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Well if we're going to mention Sony issues
PS1 - First gen system, lasted 5 years before ball bearings (which spin the disk broke). Called Sony, $80 repair job, but PS2 just released, and a PS One was only $130 or something then. So I didn't fix it, just held off and bought a PS2 at launch.
PS2 - Lasted 8 years, still kinda works, but it's very picky. Only plays some games, and you need to restart it 20x times to get it to work. Technically it still works, but I just bought a used PS2 for $40 a couple years back instead. Not worth the headache to start a game up.
PS3 #1 - Bought this off a friend in 2009, was a 3 year old system at the time. Lasted 2 years, didn't call Sony to repair it, just borrowed a friends PS3 from time to time.
PS3 #2 - Perfect. Bought at a garage sale last year, Slim model. No issues.
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NES - Perfect - Bought off a friend over 10 years ago, still works fine
SNES - Perfect, given from my sister who bought it 20 years ago new.
N64 - Been playing it regularly since 1996, no problems. I did loose 1 controller to Mario Party
Gamecube/Wii/GB/GBP/GBC/GBA/GBASP/3DS - Also perfect.....
DS - dropped it a few too many times. Still works, but if I place it down too hard it makes the game freeze. Fine for gaming at home, trrible for gaming on the go.
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Also I just want to mention that except for that 1 N64 controller, I've never had a Nintendo/Sony controller break on me in over 20 years of gaming. On my 360, I have 2/3 broken controllers. 1 with an A button that doesn't work, the other with a broken analog stick.
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My first PS1, the little spindle thingy that holds the disc fell off. Before that, I had to turn int sideways and then upside down to get it to play.
Second PS1 worked until the end. Traded it for PS2.
First PS2 had the disc read error so I got anothe.
Second one worked okay but I saw online how to go inside of it and turn some wheel to make it read discs when it had the disc read error. One day, I took it apart but got distracted. I put the top back on the console and there were wired connected to the top and bottom or something. The next day, I went to pick it up and forgot I didn't screw it back together. Lifted the top and snatched a bunch of wires loose! That one was technically my fault!
Got a third and gave it to my sis since the PS3 played PS1 and PS2 games. I don't know what she did with it.
So my Sony experiences aren't as bad as they sound. And as far as customer service goes, I guess it's the luck of the draw. I got hot sounding women that knew a lot when I called Micrsoft and some dude when I called Sony. I guess it's easy to base our opinion of the entire customer service dept. on our experiences with one person. Like with any profession, there's good and bad and people that need to be fired.
