and I didn't Watch the video.... but I see two PS fans and one of them is turkish saying the guy is a tool even when it is a video dissing Xbox.... I have absolutely no doubt the guy is a freaking ding dong....
My personal experience with MS Customer service has been spotless but then again I don't call them I do everything online through live chat or directly with automated order form.... heck I even use it internationally at no extra cost....
I guess some people have it worst than other that's it.... but two defective units of something I want never stopped me from getting it... this just bad luck... faor all he knows he could have bought twenty after that and have zero problem beside the two first ones....
anyway even my 3, 360's never RRoD and the first got bought january after launch.... the disc drive died on the first one maybe 3 years later I can't recall.... got it replaced by a new one was planning to refurb the old one but got robbed before that (sucks for the burglar he took the fucked one lol), and then I got a slim when it released...
got an issue with the Kinect on Xbox one that I shipped from the US and got it replaced free in 4 days with the European Customer service no question asked and my warranty on my new Kinect has been reset to the new date....








