Anonymous Dev documents Wii U experience

[Mr Khan]

LiquorandGunFun said:
nintendo would do themselves a favor by training some more bi-lingual engineers. Its ridiculous to have to wait a whole week for a shitty translation. Another reason management needs a shakeup.

Good interpreters and more access to the engineers themselves would be the easier fix. It sounds like a combination of what Troll_Whisperer said (that you don't "just respond" to emails in Japan. Each response must be weighed carefully, which really doesn't gel with the Western work ethic where responses must be timely to all inquiries, and near-immediate to urgent inquiries) and that Nintendo's interpreters aren't quite up to the task. Better interpreters and a mere understanding that technical concerns need to be addressed quickly could resolve the problem.