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AIAS said:
Ok, just to clarify (although repeating that this is irrelevant with the issues raised):
3DS had a fault
Sent to retailer to have it repaired; backed up all data from the SD card before sending it
Retailer returns a brand new system without making the transfer process. Old system cannot be traced.
I lose all my software !

I know who is to blame here but the issue is the archaic online policies of Nintendo. The data belongs to the consumer not to an online account or console.

Apple does it, Google does it, how come Nintendo cannot?


What's the name of the retailer?