That's good to hear about UK...not so much the US. I haven't dealt with Sony customer service before because I've NEVER had a problem with my products from them. Their products are truly the highest of quality in my experience. So that's good on my end.
Anyway, I've had a friend who had their PS3 disc drive die...they had to deal with customer service and at first they sent the PS3 box to the wrong state! They compensated by sending another box to the right place without shipping charges...but she said talking on the phone with them wasn't very pleasant either. She didn't really like the customer service of Sony at all.
I wouldn't be surprised that UK's is good...after all, customer service in the US has never really been that good XD Probably because the employees hired just don't care.
PSN: Lone_Canis_Lupus
