I order the limited edition of Ni no Kuni from Zavvi... it was my first and last time ordering from them. Being in Australia I wasn't aware of their reputation...
The basic was that they had already sold through their allocation of the limited edition and despite this was still accepting pre-order. They made some bullshit up that my paypal fund wasn't received yet even though they already charge the account and when I prove this to them, they then claim that my order was 'lost' and I had to re-order the game again.
Only 1 problem. It was the limited edition version and they were sold out everywhere, including Zavvi themselves, there was no way for me to order the game again from them.
This was followed by a 2 week battle to get my money back from them where they assured me that it was being looked into every time I ask but nothing was ever done. I eventually opened a case with Paypal and got my money back from them.
I spit on such shitty customer service and give a big thumb up to all my fellow UK gamer that got a Vita in the mail.
Give Zavvi the middle finger.
