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fallen said:
Nadwki said:
1% and a direct immediate replacement. To be expected and fantastic customer service, makes you wonder what all the fuss was about?


Umm, what else would be expected?

 

People are giving Sony kudos just for doing the bare minimum now? You are supposed to have your product replaced if it's defective.

 

And where is the proof of 1%? Even if true, doesn't it directly contradict the 0.4% figure Sony/people have been spreading around? So Sony admitted they are lying?

I realize this was probably just flame-bait, but I'll bite.

First, please inform Microsoft that you're supposed to have your product replaced if it's defective. As I recall, with -rampant- RROD's back in 2005-2007 Xbox owners were essentially forced to BUY a second or third console becasue MS refused to admit there was a problem. It was only after massive customer backlash 3 years later that they begrudingly started offering extended warranty replacements.

Second, the .4% figure was given over a week ago, based on the 2000 or so pre-launch consoles that had been given to journalists and the Taco Bell contest winners. I don't think Sony has officially updated that figure yet, but I'm sure it's a bit higher than .4% after 1million+ were sold on Friday.