By using this site, you agree to our Privacy Policy and our Terms of Use. Close

I think a perfectly realistic expectation for a new system launch is 3-5% (which is totally acceptable with any new hardware) which would equate to around 30,000-50,000 units of the 1,000,000 sold. Far more than the 0.4% figure Sony mention pre launch. But 30-50k is still quite a bit of angry users to blast Twitter, Facebook, Youtube and gaming forums. Most people who do have a working system are enjoying it.

It definitely does suck when you get a dud system. I had a dead 360 on launch and I went through 3 more before getting a PS3 and Xbox 360S with no issues.

But you need to take into account a couple things:

1. Its too early to know for sure.
2. Social media has EXPLODED over the last 5 years and everyone who works in customer service knows you are going to tell 10 people about a bad experience and only 1 about a great experience.

I do hope that the issues are small and I am confident any gremlins will get worked out in a few months time. As of now my PS4 has been working perfectly since launch day and I have got about 40 hours on it the last 5 days and 5 friends of mine have PS4s ( 2 from Amazon) and have no issues either.