Figgycal said:
Diablos1979 said:
Always funny to read how people blow up such little things. First of all most user reviews (for any product) are always negative, simply because people like to complain their 'bad' experiences. Of course if you have been waiting for months and the PS4 (or any product) you receive is DOA, thats really crap. But that does not mean the product itself is crap or of bad quality.
I work at the biggest computer hardeware reseller (business to business) of my county as a technical support engineer. Every month we sell thousands of desktops, notebooks, tablets and mobile phones of all brands, and i can tell you we get DOA's all the time, no matter if its HP, DELL, Samsung or Apple. If i would only look at all the reported DOAs and defects i would think all these brands are crap, but compared to how many we sell its almost nothing.
Sony aims at a DOA rate of 0.04%, so that would mean 400 DOAs on every million sold. In reality it will probably be more like about 2 or 3%, thats the normal failure rate for hardware. So that would mean about 30.000 DOAs on every million. If all those 30.000 thousand complain on internet you will get the feeling there is no working PS4 out there, while in reality most gamers are just enjoying their new system.
260 DOAs out of all the units sold on Amazon (assuming their is no trolling involved), thats nothing to worry about. No doubt that when you receive a DOA unit it feels the hardware is crap. I get my PS4 in 2 weeks (Yay for living in Europe) and if its DOA i will not be happy for sure. But knowing how things work (when it comes to production, DOA's, warranty, services, etc) makes it easier to relativize situations and messages like this.
So sure some people will have trouble with their PS4, which sucks, but im pretty sure the hardware will be of decent quality and in general there is no reason to worry about anything.
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The .04% failure rate was about the systems that luanched before the official PS4 launch date which was about 4,000 PS4'S from the Taco Bell promotion and review units. I've seen the 2 or 3% failure rate constantly being thrown around as the "acceptable failure rate", but I haven't been able to find the source for that number.
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Knowing from working with all these companies, HP, DELL, etc. to them 2 or 3% failure rate is acceptable from a business perspective. Every DOA's needs to be replaced and cost them money, 3% does not effect them too much, they calculated it into their margins. When the PS3 came out i was working as a game journalist, i had discussion with a Sony rep from the Netherlands about this topic. He told me they aim to keep the DOA rate below 1%, but some batches have more DOA's then others. Realisticly 2% was still with their margins, was his final answer.
Its not so easy to find direct sources for these numbers, but i know from experience about 2% is DOA. And i mean really dead/defective on arrival. You have to keep in mind that this is not always a production failure. Some delivery services really transport their goods in a not to ordered manner, for sure parts of the DOAs are from bad transportation. By they way the defective rate is way higher than the DOA rate. About from all systems sold about 15 to 20% has a defect within 3 years. Noted that a lot of these defects are from user abuse.
But the question was if there are serious issues. For sure there are none. Agreed that from a customer perspective 20.000 - 30.000 DOAs seems unacceptable, but from a business stand point its not really a big deal.
