Of course they messed up. PR shitstorm, weak console, terrible name, etc.
I won't soon forget the DRM always online debacle (neither a lot of people). MS simply lost a lot of consumer trust. To think we were baking on Sony following them on the DRM bullshit. LOL, Sony completely destroyed MS and made them look like idiots.
Can MS recover? Of course they can, and they are already recovering with better PR and good showing of games. They are putting effort, but it's not that easy.









