forevercloud3000 said:
Too_Talls said:
Hmm
track record: 2 disk read error ps2's for me one rrod xbox 360 so My experience MS gets the reliability nod considering there is no problems I know of that affected the original xbox. But ps2 and ps both had common well documented problems.
I think long and hard about would I buy as well...........
I would fire you by the way if you told customers to get the ps4 and made attempts to sell the x1 as a bad buy. from a business standpoint you want to move the most expensive stuff, that said I do think it's good to be knowledgeable and communicate with customers. I hate when I go to a game store and I know more about the shit they are selling than they do. |
Well I'm a manager there and no rookie at customer service. I never push customers to buy anything, rather help them come to the conclusion of what best suits them. I give them pros and cons of their choices and let them decide. Selling the higher ticket item all the time simply because it makes the store more money is bad business for many reasons. Gamestop makes no money on brand new consoles anyway so as far as Gamestop is concerned they are worth exactly the same. If anything, the fact that the PS4 is 100 cheaper would mean that 100 bucks more you could spend on a game or accessory that GStop DOES make a profit on.
I'm not going to defend Gamestop's employee base because well....some of them just suck. They either kno nothing other than what marketing tells them to push, or they simply don't care enough at all most times. I try not to fall into these tropes. This is why I am known for forming regulars at whichever store I am at and praised for my customer service on a regular basis.
And telling a customer the truth about your opinion on products(when they ask you) should not be frowned upon. There is nothing I hate more than disengenuous ppl when you ask for an honest opinion between two products and they take the easy way out "They both would be fine". That kind of answer does not actually help customers make a good decision and might end up leaving empty handed. Don't tell them what to do, just give them the facts and let them go from there.
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I get you, if they ask. I have seen some pushy guys that insist what you should buy without asking. Was just assuming you might have fallen into that categorey. If they are asking then by all means it's better to answer as a human than an expensive item selling drone.
