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kowenicki said:

When I say no problem. I had one old 360 RROD on me years ago.  I rang and reported it , next day i had a box to return my machine arrive at my door and within the week I had a brand new machine.  So although I had an issue it was put right in a very timely and efficient fashion.  Cant complain.

They stopped providing boxes years ago.  Other than it took a while to finally get my problem resolved (it was due to the patch process), I had great support from Microsoft.