A lot of customer service firms are based in India and Philippines. I know from first hand experience that cellphone companies use the Philippines. I've talked to AT&T reps in Philippines. My cousin is a rep for Verizon. People need jobs and I am glad that they do outsource to third world countries. It is so hard to get a decent paying job and make a living. Try living in a third world country and see if people complain about petty issues like this. People are just trying to live. This type of first world whining about how you are being treated over a videogame system pisses me off. A lot of people treat customer service reps like shit, like they are entitled to everything. Show some humanity people. There are more important issues in the world than your videogames. You're pretty much yelling at a poor person who needs to feed their families. Help them understand you, it's not their native language. They didn't break your game system.













