I totally agree with Sqrl on this one - this was clearly a Cal Centre agent saying "yes i'll make a note of it so it doesn't get damaged" 10 minutes or so before the end of their shif not really getting just how valuable this is, not caring a great deal and not knowicng how the cleaning process works.
MS could turn this into a huge PR win for them and i'd personally be sorting out vip treatment of the highest deal - you had a lot of bungee franchise on your premium well how about an elite with the same artwork drawing on it and presented to you at bungee studios then straight onto E3 for vip treatment and arrange a press release, throw in some free games to boot and a lifetime Xbox gold membership then everybody will be saying wow MS really caress not only about the RROD - i'd have not problems trusting them if my 360 broke.
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