Copy and pasted from NeoGaf:
“The thing I love about the space we're in is you're always going to get feedback, whether it's on your Twitter feed, whether it's in NeoGAF, whether it's in Eurogamer,” Spencer said.
“People are going to tell you in comment threads how they feel about decisions.
“The two-way conversation we have with our customers is a strength. Certain people have tried to turn that into something that's a bad thing about what we're trying to do, and I just disagree."
Spencer explained his position: "We built a platform for gamers. Gamers invest their time and their money in the things they want to play, and they're going to invest their time in telling us what they love about the platform, and they're giving us feedback on areas where they have more critical feedback.
“That two-way conversation with gamers has to be core to who we are as a platform. And if we don't have the capability of listening and reacting to what people are saying about our platform, then we're being too disconnected from customers who make investments in our platform and the games we build.”
“The two-way conversation that we have with gamers is critical,” he said. "If we weren't able to listen then I don't think we're really creating the ecosystem that means people want to come into the platform.
"Other people will do and say what they're going to say. Fine. We're running our program. That's a strength of who we are."
