Microsoft's Slow Response To Xbox Harassment Leaves One Woman Stunned

[The Fury]

pokoko said:

I've worked Xbox Live customer support.

We aren't talking about normal issues, we're talking about issues which require the authority to ban an account, a power that belongs to only a few people in the system.  Situations like that also require an investigation and some cases can take awhile.  People just have to wait, it's as simple as that.

No, normal issues are "I can't log in." We get that all the time, however 'I've been charged twice' is big priority and CS issue can go from CS to authority in an email. Then, again like I say, we usually have factual evidence and can resolve things quickly, here there is actual evidence and nothing is done.