pokoko on 16 August 2013
| The Fury said: Guess many people here don't know what customer service is. In my company most CS complaints get dealt with in a day or 2, at most a week if it requires fixing something. Sure our issues are less subjective but good customer relations means returning business and certainly means less articles like this in the public domain. If they dealt with it early, especially after the first time she went to the twitter CS then it probably wouldn't even be known about. And stop defending this biggot. |
I've worked Xbox Live customer support.
We aren't talking about normal issues, we're talking about issues which require the authority to ban an account, a power that belongs to only a few people in the system. Situations like that also require an investigation and some cases can take awhile. People just have to wait, it's as simple as that.
