| RenCutypoison said: Seriously, it's always the same story. Sad story indeed, but the same over and over. |
Well, what the writer and the people who are trying to flame this into something major don't seem to understand is that the average service rep can't touch something like this. The authority to handle a situation like this, which deals with a major disciplinary action, is only going to be in the hands of a few. That's a good thing, too, as you only want very experienced people with that kind of power. Because of that, they have a lot of volume to deal with, as some people report EVERYTHING. Those agents aren't sitting there twiddling their thumbs. When it comes to someone getting banned, you might have to wait awhile.
What this article seems to be saying, though, is that since she's a girl and the comments are sexual in nature, her complaint should have been pushed through to the front. Leaving aside if that's right or wrong, how are they supposed to do that? Doesn't make a lot of sense to me.
