Xbox One may not be able to be sold used

[pokoko]

Customer support is only going to confirm what they've been told they can confirm. If you asked if the XO could transform into a robot, customer support might say "we don't have that information right now" and it would be valid. Their job is to not give wrong answers, even if they're 95% sure.

This, at least, is meaningless. Customer support isn't there to answer questions about a console that hasn't even been released.