richardhutnik on 12 June 2013
| eFKac said: They could have at least called him a Sony fanboy or a stealth troll at the end. Now it looks like they don't care at all... |
Customer support is hamstrung to NEVER, EVER, EVER give a negative response to anything said, outside of it blowing up on the Internet, and making the company look worse. So, you get nothing about calling someone a troll or fanboy or smacking them. Idea is to have some sort of bland positivity that blurs the complaint to where everyone loses track of what the complaint is about.
