| Michael-5 said: I can't remember where I got that 2.5% figure for PS3, but I remember reading that that was the failure rate "within 3 years." The PS3 fail rate is probably higher, from my experience with a PS1 and PS2, Sony consoles typically last 5 years before they break. If this figure is accurate, it means that some PS3's and Wii's break within 3 years, but most break within 3-4 years. Also i disagree with you about refurbished units. You resent your X-Box 360 8 times, that's not okay. From experience, I feel MS has terrible customer relations. When my 3rd console broke I sent it to MS 3 or 4 times, only for them to say "It's operating fine." It wasn't fine, it was breaking, and it actually broke a month after warrenty, but I had an extended warrenty with Best Buy, and the guy was real nice. Got an HDMI model, finally. I really don't like how MS couldn't just send me a Falcon HDMI model.... In terms of reliability, all I want is a console that lasts the entire gen. That's how long consoles used to last, that's how it should be. All my Nintendo home consoles are fine, and like I said my PS1 & PS2 lasted about 5-6 years, which to me was just a bit too short because I still had a bunch of unfinished games at the point. I bought my PS3 used, so I can't judge it breaking after 1 year, and my PSP is only a year old, so no comment on that. However to be fair, my PS1/PS2 were 1st gen models. So were my Nintendo's, but still. ---- Funny thing is, I bought a 360 because I was tired of my Sony Home consoles breaking right when the next gen starts. I thought MS reliability was good because most people I know with an XB1 still had a working model. Maybe people just played XB1 less.... Either Way because of Sony/MS's poor reliability record, I refuse to buy a 1st gen console by either developer. So I can't get a PS4 until 2015/2016.. That means Wii U is first |
And the reason why I have been invited to Redmond is my tenacity. When I "discover" a problem, I stick with it and I aggressively pursue it. Trust me, I didn't just sit back and send in consoles, let them break, and send it in again. I documented the problem, I detailed it, and I worked with Microsoft to get the problem solved. Like I said, they discovered that a patch to the firmware, essentially put in the wrong order, caused the DVD drive to fail. The patch assumed the original firmware was installed, however Microsoft installed a later firmware as the base firmware. When anyone got their Xbox 360 back from repair, connected it to Xbox Live, and downloaded the latest updates, the patch installed out of order causing the drive to eventually fail. I don't know if Microsoft removed the patch or if they updated the patch, or just changed the order of execution, but they identified the problem and resolved it.
