No 'Red Ring Of Death'-style disasters for Xbox One, says Microsoft

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VGKing said:

Jazz2K said:
Ohh not this again... like past Playstations never had problems but people seem to give that a free pass... I don't want a repeat of the red ring that's for sure but seeing how they handled the fiasco by giving 3 years warranty that cost them billions I would be very surprised they don't take this seriously this time... now tell me where are the warranties for the ylod and PS2 disc read error... exactly!

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

1.  In January of 2007 Microsoft responded by extending the warranty on the console to 1 year offering refunds to any consumer that paid for the repair.  Later that same year (where the 18 months previously came into) Microsoft openly acknlowedged the issue, provided a 3 year warranty and refunded the repair cost for any repair on the issue that the customer paid at thier own expense. 

2.  Yes, they did provide refunds as stated before.

3.  No, they weren't.  While the PS3 failure rates are generally acceptable, they are slightly above industry rates.  In fact, the Xbox 360's failure rate is now below the PS3s.  However, the PS2's failure rate was signficantly higher.

4.  The lawsuit was brought in 2002, two years after the console launched.  It wasn't settled until 2006 and consumers who encountered the problem still had to pay their repair costs.  No warranty was extended.  The only thing Sony did on the plus side was give consumers $25 and a free game, but to play that free game you had to get the console repaired, again at your own cost, which I suppose you could just hand Sony back the $25.

So it took 4 years for Sony to acknowledge a fault in their product, two years AFTER the console launched (eight years total), and in the end the people who dealt with the problem got to pay for the repair and a free game. 

Microsoft's handling of the RRoD problem is still considered, to this day, the way you deal with consumer problems versus the way Sony handled the DRE problem and the YLOD problem.