thranx on 21 April 2013
| pokoko said: I have a question. Beyond that initial $1.2B write off for the RRoD, extending the warranty must have cost Microsoft hundreds of millions of dollars in the following years. It was still a subject that we were trained on when I worked with Microsoft last year, so it's still a cost factor internally. My question is, where does that extended cost show up? Are customer service and warranty losses debited against the gaming division? |
they put the 1 billion aside for the future cost of the failed devices, not for ones that had already failed, but also for the ones that were going to fail. So its already accounted for.
