pokoko on 21 April 2013
I have a question. Beyond that initial $1.2B write off for the RRoD, extending the warranty must have cost Microsoft hundreds of millions of dollars in the following years. It was still a subject that we were trained on when I worked with Microsoft last year, so it's still a cost factor internally. My question is, where does that extended cost show up? Are customer service and warranty losses debited against the gaming division?
