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The PS4 is a social machine and also a basic video render program. It needs all the ram it can get. A lot of the features need to run while the game is active. That's where the ram is needed. The games too. But people want all their programs running same time and smooth. Especially when recording your playthrough's. Rendering files needs a huge amount of ram.

When I video edit, for example. I use around 5GB. When I render it out, it jumps to 16GB. This is why I have 24GB.