pokoko on 24 February 2013
Microsoft outsources a lot of their customer service. I know Xbox support is outsourced for a fact.
Still, that's kind of an odd way to handle things, as one of the mantras of most customer service departments is to finish strong, which means to leave the customer with a positive impression. Usually that's with something like, "is there anything else I can help you with today?"
Pretty rude, honestly. He must have figured you were a lost cause and would hurt his evaluation either way, so he cut the conversation short to benefit his session average. Statistics like that are very important to those guys.
