BaldrSkies on 13 February 2013
My suggestion is to look at the original source:
http://news.cnet.com/8301-1023_3-57565208-93/nintendo-fios-us-cellular-top-forresters-consumer-rankings/
Rather than the rose tinted text from a fan site, I'd say this is a much more neutral source.
Here's how the study was done:
"Forrester looked at 150 companies and asked 7,500 U.S. consumers these questions: How well did they meet your need? How easy were they to do business with? How enjoyable were they to do business with?"
And note that the basis for the charts is "Base: US online consumers who have interacted with each brand" so this does not mean the entire study group for each company.
