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@madskillz: No one is saying that Sony isn't arrogant, they came into this generation thinking the name brand "SONY" was good enough to sell a $500-600 console and failed miserably. Since then management changed alot in dealing with the press and consumers response. It's almost like their business model changed and were forced to become alot more humble and "mortal" after getting slaped in the face by MS and Nintendo. If you pay attention to their conferences and actions recently, you'll see that they have been listening to consumers. The thing is to make your argument, you're not seeing things from both ends.
BC is gone for the PS3 40gb, this sucks. But more people complained about price issues and BC is still an option
Boomerang controller was awful, they cut it off and put rumble back in.
In game XMB is still not here, they've said plenty of time that they were working on it.
People wanted "achievements", they decided to make a trophy system.
There are plenty of things that show that they are starting to listen more, whether it's forced by bad sales is one thing, but it's still there.
They are even removing the DRM from their music for God's sake.