Adinnieken on 07 January 2013
| Majora said: I've genuinely never had a problem with any of my Nintendo hardware/software. Now THAT'S customer service!! |
Technically...no, that isn't customer service. Customer service is when the customer requests service and your ability to meet their needs. Similarly, customer support is when the customer requests support and your ability to meet their needs.
Engineering and build quality do not qualify as customer service. Not even indirectly. The need of a product does not qualify as a service or support need, because you first have to have the product in order to require customer service or support. In other words, service and support are after sale non-tangibles.
