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Ajescent said:
With regards to cross game chat, are people so incapable of being alone that they can't play their games without someone to talk to? I can understand wanting to play with people in the same game, e.g multiplayer but not playing with someone else playing a different game.

It's more of: "Hey I can chat with my buddy even though I don't have to play --insert game here--."  It just makes it alot easier for socially active people to get together and have a good time.  It's not a widely requested feature for nothing.