RDBRaptor said: This is just a bit of a rant, with a slightly happy ending me. I suggest skimming since I'm mostly just rambling anyway. So, I got Rock Band a few days after the game was released. Low and behold the strum on the guitar dies the next day. Not having a credit card I went to the EA Rock Band customer support page to have them send me an empty box so I could ship my guitar away. It took about two days to get here and then I sent it in expecting to have my replacement in one to two weeks. In actuality it took a bloody month. First of all, NEVER use e-mail feature on their site. They just give you round about answers and tell you to read e-mails that they already sent you that you did not find helpful at all. After about five e-mails, and receiving another empty box (yes, an empty box), I gave up and called them directly. Guess what? They sent my guitar right away. I received my guitar about three days after my call (nearly a month since I sent it in). I felt pissed, which is pretty rare for me, that it took so long and so many e-mails before I finally got my guitar back. The story doesn't end there, I received another e-mail from EA, this looked like it WASN'T automated saying that they were sending my guitar. I'm thinking to myself 'WTF are they talking about? I already have it now.' Three days after that guess what's at my front door? Another guitar from EA. They had apparently made a mistake and had somehow decided to actually read my e-mails while completely ignoring the fact that they had sent my replacement. Did I feel bad? No. Did I feel obligated to inform EA of their mistake? Hell no. Long story short, I had to wait a month for my replacement guitar because of EA's horrendous e-mail support but winded up with two guitars instead of one. I'd say the experience was worth the reward. |
Sweeet deal man. Now we all know we should email AND call them for the best chance of getting 2 guitars!