| Nsanity said: Because that's what gamers do, if this behavior is to be believed. Attack individuals en masse, forgetting they are people, and then acting betrayed when their victims have the nerve to bite back. It's all very well expecting "professional conduct" from a developer when a customer is angry, but when anybody's being demolished by a rampant tsunami of abuse, I don't think there's any amount of professional expectation that makes it unacceptable to lose one's cool and say something in return.
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Obviously they have never had any kind of service related job. Anyone who has would know, even in person, people can be douches. Its not that hard to smile and say thank you to a bitter customer. Far better than to stoop to the "vile gamers" level and resort to name calling. I would think adults and professionals would be beyond that.
