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honestly, they need a controller in the 360 style, almost everyone in the american market is accustomed to the 360 controller, and the 3rd party PS3 controllers in the style suck or are cheap quality.
the thumb sticks have to change, and the triggers are terrible on the standard PS3 controller.

next they need party chat, but thats a given.

more user friendly UI.
to the adverage person, the PSN menu is confusing and daunting. how do u update your system? how do you log in? how do i configure my mic? why do i have to configure something made for the console im using?

better online (given) PSN+ is still the best $5 a month you can spend on online services.

don't go crazy with power/never use cell again
cell was a flop, for those that don't know cell is basically why PS3 took so long to come out, why it was so much $ at the start and why it is a bit more powerful then xbox.
cell is powerful but power isnt everything if people don't use it.
notice how just about every multiplatform game looks better on xbox? this is because the extra power PS3 does have is wasted and developers don't want to spend an extra 6 months to make one consoles look a bit better. I heard somewhere that sony will not be using cell again, and they want to start out at a more reasonable price and avoid the 599 US dollar laughs the world had when it was announced. so hopfully, $400 launch.

backwards compatibility obvious

personally, i would like it to not be rounded? like the top of the PS3 is rounded, i have to have my PS3 on my xbox, i hope the PS4 has a flat top... but this is being nitpicky but its ok.

the exclusives for ps3 are many, but are they truely amazing? no nothing on ps3 compares to halo or gears. honestly nothing on PS3 made me drop everything buy the console/game and play for hours... mag was good MGS4 was good, but console worthy? no
uncharted is over rated and so is resistance... sony should try and get an epicly large game, a skyrim style exclusive? that be nice..