I could never tell you why video gamers who have no employment connection to the industry "hate low review scores." I could conjecture, but I digress.
As for those employed by the video game industry, it has, in my opinion, solely to do with ego. Call of Duty, World of Warcraft expansions, and other cash cow video games regularly get low user review scores, yet score quite well among the professional viewers.
To nitpick and obsess over user reviews on Metacritic is inane. Many if not most who review those games a 5 or lower are just pure trolls who have not played your game and/or went into playing your game wanting to find any reason to cut it's balls off. To pay heed to these individuals is beyond insane. It is you calling to be eliminated from the gene pool.
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