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theprof00 on 12 January 2012
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Play4Fun said:
sergiodaly said:
Play4Fun said:
sergiodaly said:
 

 

on a more serious note... playstation  is the only console maker that has blogs and Share (input from gamers) to get feedback from users and have several replies per day to users. that shows that they care.

*Rolls eyes*

I can't believe you're 31.

can you do some civic service, and point me where its the similar sites of MS and Nintendo that do the same as the sony ones?

and since you are in a civic service mode, explain me what did i say that shows that i might have a different age... all my opinions were explained and i did not disrespect anyone like you are doing it now.

Hey, alright man. It's okay. Sony cares for you. Sony cares for us all.

I think what you're missing here is that this thread isn't about Sony caring in the aspect of "want to do what's best for the customer", but it's about caring that they do right by the customer. This could be phrased as "they care about having us as customers". They want our money, so they do as much as they can to making sure they get it.

The same really can't be said about MS or Ninty. MS used to charge 10$ to change a gamertag. 10 freakin' dollars! The excuse was to prevent people from abusing a free name change system. OK so then make it 99 cents! They charge for Live! They charged 100$ for proprietary hard drives. They charged 100$ for proprietary wifi dongle! Hey, hey, now, I know...it's good business, and maybe Sony would have done the same...should have done the same. Create expensive proprietary drives, proprietary wifi, with just built in ethernet. But they didn't. Why? Who knows. People would have bought the system regardless and bought the upgrades if they wanted them. Wifi and hard drives were not a selling point.

So, in terms of getting the customer a great well made product, Sony did right. Nintendo did as well for the first 3-4 years, then stopped caring. MS didn't really this entire time. For example, the red ring. Sure, they extended warranties and replaced consoles with refurbs, but it would take 1-2 weeks to get your thing fixed. PSN was offline for two weeks. You could still play single player. What did Sony do? Give everyone free games and several months of PSN+, which also has more free games. I'd say sony cares. Maybe not in a caring for my wellbeing way, but in a "we are very careful about keeping our customers happy".

MS seems to take more of the stance of, "our customers will be happy", and Sony, "let's make sure our customers are happy".

 

None of this is meant to troll or insult. This is just a, perhaps exaggerated, recount of the actual events that happened.