I have to say my 'Hate-Counter' towards Nintendo decreased to 98 from 100, because Email aswell as Phone support was quite acceptable. (I'll have to send the second 3DS in, since it has a wobbly screen, and sqeaky buttons, and the upper screen seems to be a bit more yellow'ish than the lower one..)
but this system shows flaw after flaw, really. Start/Select/Home are buttons you wont be able to push without looking (only if you have a bit of luck, or are used to it due to weeks of practice..) .. and the D-pad clicks just like a 360's bumper, WTF? arent they actually supposed to be smooth, so that i can actually move a character without breaking my fingers? And if this wasnt enough, why did they not increase the battery life? i played PSzero together with a friend (DS game), and he played on his DS Lite, which is damn old by now.. and i only had like 30 minutes of play left before the lights started flashing after he had to recharge. that... isnt much.
..ugh... yes, i think more than ever that nintendo made some very poor decisions regarding the 3DS, and they sure took a step back from what was the original DS.