I would say the best place in my experience has been Play.com, the lastest a pre-order has ever arrived for me is on the day, after that Game has been pretty good although they recently screwed up Forza 4 LE for me and apprently about 2-3 thousand others by not ordering enough stock. In the end it came about a week late (for which there was no excuse, atleast on my part, because I pre-ordered it more than 5 months before release). HMV have let me down in the past with my one and only order from them, Supreme Commander 2 and Zavvi seem to have poor delivery times for both me and my brother. The one thing about Play that annoys me is that they dont have a loyalty scheme like many other places do... if they did there would really be no need for any other game shop/website.
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