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First, MS has under resourced that product unit in all engineering areas since the very beginning. Especially in engineering support functions like test, quality, manufacturing, and supplier management. There just weren't enough people to do the job that needed to be done. The leadership in many of those areas was also lopsided in essential skills and experience. But I hear they are really trying to staff up now based on what has happened, and how cheap staff is compared to a couple of billion in cost of quality.


This line is amazing. The rest of the article seems to suggest that the $1,000,000,000 that MS spent for the write-off may not be enough. I guess MS will shrug that off too. By launching early MS did get a lot of good 3rd party support. The prediction of a 10% failure rate for the new models is also amazing. It would be interesting if these statements are confirmed by other sources.