Sony: Hack Didn't Affect PSN, Sales Up. More Secure And Better Than Ever.

[Dodece]

Stringer would have been better off not mentioning the debacle at all. Ideally you want people to forget the entire sorry episode. Not remind them about it just as it is slipping from the public consciousness. You certainly shouldn't proclaim that a failure has only resulted in success. Which I personally doubt in the extreme. Failure is cumulative, and the negative impact will be felt for years.

The current situation with the service is not a reflection of the service recovering naturally after the failure. The truth is Sony drastically overcompensated financially in order to regain what they had, and to begin generating new growth for the service. They merely opted to take as much of the damage as possible up front. So that they could get back to making money as soon as possible. I am not saying that wasn't the right call to make. They had to restore credibility in a big way, and if that took spending a lot of money that is what they had to do.

However that is not necessarily a altogether good thing for the platform or brand. They may have won back the majority of consumers with their compensation in the short term. However this short term reinvestment is going to come out of long term investment. Fixing the problem today means that Sony will be less able to capitalize on future opportunities. The breach cost them at least one hundred and seventy million dollars. That was money that could have done them a great deal of good in the future. The upfront artificial recovery of the service in no way dismisses the long term consequences. You could say he is fixated on the past, because he mortgaged the future.

Like I said he should have just stayed silent. There is simply no good reason to point out that a self inflicted wound is almost entirely healed. That just reminds people how prone you are to hurting yourself. Really is that the kind of encouragement you people need to be hearing.