I am shocked and dismayed that some on these forums are trying to justify or excuse what they did to consumers. They had acceptable responses if they felt that the product was contrary to their best interests. Instead they opted to defraud the customer of a included entitlement. As a company that thrives on entitlements they should very well know better. It is neither excusable or defensible. They had choices, and they made the wrong choice. They simply wronged their customers, and that is bad business.
What I find most frustrating with this story isn't their underlying reason. What is frustrating is that their solution was to break rather then to mend. That speaks to a loathsome mindset. That customers are to be exploited period. It speaks to a company that doesn't care about return business. If you do not want to sell products with a coupon for a competitor included fine, but by taking it out you are decreasing the value of the purchase. Tell the public about your decision so they can make a informed choice, or dare I suggest it offer up a conciliatory compromise.
Why was there no consideration given to legitimate compensation. Your taking a free game out of the package. In regards to that a discount should have been offered on that product or a future purchase even. Maybe perhaps a free game from their online service to coincide with its launch. What about another item in the store. For all of their justifications. Did it not occur to the management that every problem can be turned into a blessing. Instead of turning this situation into them looking well meaning. All they did was break shit, and come off as if they think they should get away with doing that.
My tolerance for their shenanigans is wearing mighty thin. At this rate in a few years they aren't going to have any customers online or otherwise. I was thinking hard about reserving a few games through them this year, but things like this if they weren't already upsetting. Leave me distrustful of the products they would sell to me. I dislike the idea that someone is going to tamper with my purchases.
Existing User Log In
New User Registration
Register for a free account to gain full access to the VGChartz Network and join our thriving community.
