I goto Chatswood when I trade games in - and I do go often.
So when I make calls I usually choose a different store to call to prevent the same staff from hearing my voice too often.
The reason you mentioned would be lame (they're lame, not you). It's troublesome for customers to just go into the store just to ask a question. And how do we know whether we'd actually want to trade it in if we don't know the value - so there's a risk we might make an empty trip. I just think it's really slack and lazy that they can't even answer that to help customers out. What have they got to lose?!
I know that when I tried EB Games before they said that they can only tell me the value when they've taken a look at the quality of the game. But then I still want to inquire what is the MAXIMUM value I can get for this game. Again, I think it's just stubborn laziness that prevents them from trying. Apparently looking things up on a computer is too much work.
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